co-creation is an important process to established mutual understanding (related to awareness and acceptance) in both the development as well as the implementation and continuous refinement

Dear Nick, Thank you for your comment. Amilcar (PROEIPAHA Team)

Co-creation covers not only awareness and acceptance but also the possibility to truly integrate the end users (patients, elderly, family members, care personnel)- into the development work as such. Thus strengthening the probability that the new service really solves problems and provides measurable evidence of its usefulness and positive impact on care quality, efficiency, costs etc.

just noticed, that this is actually already said in the text box here :)