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[...] Users and clients can drive innovation by expressing their needs. The elderly are not only users of services and not only consumers but they have important assets and wealth, like pension schemes, insurances, house that could be used in a creative way. The elderly can become successful entrepreneur as well and the elderly are more willing to buy social services from their peers than from other providers. Ageing is an opportunity.
David Jepson
Do not call people clients and users, call them citizens or customers (if relating to private sector) also important to involve all older people (depending on definition) including those who are not currently dependent or vulnerable
David Jepson, 19/10/2016 18:00
David Jepson
Do not call people clients and users, call them citizens or customers (if relating to private sector) also important to involve all older people (depending on definition) including those who are not currently dependent or vulnerable
David Jepson, 19/10/2016 18:00
ERRIN Network
thanks, David. I have changed the term into citizens and customers
ERRIN Network, 04/11/2016 10:34