[...] The reason for this bottleneck is that too often government considers itself as the central player. In reality, to generate real impact it is necessary to reach out to external actors, namely users and IT vendors. For both these groups, government is just one potential provider and client, and often not the main. Users access many different online services such as e-banking more often than e-government, and government is therefore one provider among others. IT vendors serve similar needs to a wide range of clients, and government is just one of them. In both cases, in order to achieve impact, it is necessary to acknowledge this and engage “as a peer”. Too often, rather than behaving like a platform and truly engage with the wider ecosystem (including users and vendors), government focus on internal discussion between the different silos. Standardization is the key concept to be used, and not only with respect to the different centres within government, but also as much as possible towards the external ecosystem.