[...] Another key for success is to identify the right driver to uptake for the different actors (this bring back to the need outlined above of not considering the business sector as composed by a single type of actor). Driver can be economic (like providing discount for companies using the digital services), but can be also indirect, i.e., given in term of benefits deriving from the use of digital services (an exemplar case was given during the presentation by NemHandel, where a good driver was considered the benefit for the companies to be paid earlier if they use digital channels. Some workshop participants proposed also a more “strong” approach, envisioning stricter regulations to discourage face to face relationships to boost use of e-government services. Even if this may seem a feasible approach it has to be noted that “mandatory” use of technologies has always to be reconciled with the need of providing inclusive and non discriminating services.