Usability Pilots - eGovernment benchmark

excerpt from: Usability indicators - 29/09

[...] * Online service completion: Can the service be completed entirely online?

Percentage seems to be user dependent assessment, therefore Binary data type is suggested.

Mürüvvet ÜNAL BAYRAM, 08/10/2021 09:19

I agree with the suggested binary data type. Alternatively, the question could be changed to "To which degree". If a percentage is used, how will it be calculated?

Valerie Albrecht, 08/10/2021 13:39