Usability Pilots - eGovernment benchmark
[...] * Proprietary technology: Does the service need proprietary technology to be accessed? Does the service require proprietary technology to be completed? These could be an eID reader or a paid software.
Does this include mobile phones? Currently most eIDs require a 2-factor-authentification – how will this be taken into account/ will this be specified for the mystery shoppers?
Valerie Albrecht, 08/10/2021 13:40