Usability Pilots - eGovernment benchmark

excerpt from: Usability indicators - 29/09

[...] * Clear language: Is the language clear and easy to understand for a user with no prior knowledge as the accessibility standards of the World Wide Web Consortium (WCAG 2.0 SC 3.1.5)?

What is the scale for the rating? The formulation of the question implies a binary answer.

Valerie Albrecht, 08/10/2021 13:41

I think that the measurement is subjective. Each user may have a different understanding of clear and easy, which would lead to incorrect data.

Gergana Ivanova, 08/10/2021 15:51