Usability Pilots - eGovernment benchmark

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excerpt from: Usability indicators - 29/09
[...] * Task completion time: The time users take to complete a task as a whole. How long does it take to complete the service?
Gergana Ivanova
The measurement is subjective. Each user may need a different time to complete the task. This would lead to incorrect data.
Gergana Ivanova, 08/10/2021 16:52
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